Grupo Planeta bases the exercising of its business on the legal frameworks of the markets in which it operates, on respect for social values and on the honesty of its actions towards people and towards its environment.
We firmly believe that our Group’s success is based on the professionalism, conduct, personal integrity and ethics of our staff. For this we share a culture and common internal standards and we undertake, furthermore, to act in accordance with our Code of Ethics and our Corporate Principles.
Aware of the importance of conserving these values in our daily work, the Office of Good Practices is a direct, confidential channel of communication with our employees, managers, suppliers, subcontractors, partners, customers and in general any interested third party to enable them report if, in their relationship with the Group's companies, they suspect or have evidence of:
- Criminal or serious or very serious administrative offences, or breaches of European Union law.
- Breaches and/or alleged irregularities regarding the application of the Group’s Code of Ethics.
- Any other practice or conduct that may constitute fraud and/or a criminal offence.
- Cases of bullying or sexual harassment at work.;
Two channels have been provided to report the existence of irregular practices:
- Email address: email@example.com
- Postal address: 14036 (08028 - Barcelona)
The Office of Good Practices guarantees that all reports received will be investigated, as well as ensuring the complete CONFIDENTIALITY AND ANONYMITY of the person providing the information, and the identity of any third party mentioned in the report, providing the informant with appropriate protection against reprisals.
If evidence is available, this should be attached to the report, as this will assist the investigation and help to ensure its successful resolution. Additionally, in the case of criminal or serious or very serious administrative offences, or breaches of European Union law, besides reporting this via the Internal Information Channel, any individual may also report directly to the Independent Authority for the Protection of Informants (IAIP).
We further inform you that your data may be processed in order to resolve your query, to receive and manage the complaints or warnings reported, and to offer you the guarantees established in the Information System policy. We may also process this data to ensure the correct operation of our compliance model and to defend the company’s rights.